Scaling a B2B education content marketplace
For: Teachers Pay Teachers
Timeline: 3 months in 2020
My skills: Interaction & interface design, UX research, Design system management, Creative workshop facilitation
Customer problem and business outcome
Teachers Pay Teachers (TPT) is a two-sided marketplace for teachers to buy and sell materials. A few months before I joined, TPT launched a B2B service, selling subscriptions to schools. These schools pay to access content and, in turn, provide content licenses to teachers. Thanks to this subscription, teachers don't have to pay out-of-pocket for as much teaching content.
One major problem, though, was that TPT account managers managed licenses for school admins. This process was a major pain point for teachers, administrators, and account managers. It made it difficult for teacher's to use the materials they needed on TPT. I designed and helped launch the first tools that admins could use to distribute content licenses to teachers. These tools improved customer acquisition and retention.
Work artifacts
Our team hub, a design single source of truth in Figma
The product manager and I managed an opportunity solution tree across our product scope. From that map, we prioritized potential solutions for this opportunity with other teammates. I facilitated workshops to help the team visualize these possibilities, so we could better decide and move forward together. I provided an overview and hub for the team in Figma that helped us stay focused, which you can see here.
![Figma screenshot of design work](../../img/tpt/licenses/context.png)
User flows and writing the interface
Two of my favorite tools to explore design possibilities are user flows and a technique I call “writing the interface,” in which someone writes possible content and actions on a screen-like space. With my TPT team, I led collaborative exercises in these techniques: the product manager, researcher, and engineers I worked with quickly drew user flows and wrote the interface with me so we could explore concepts quickly together.
![Figma screenshot of design work](../../img/tpt/licenses/flow-thinking.png)
![Figma screenshot of design work](../../img/tpt/licenses/lofi-vision.png)
![Figma screenshot of design work](../../img/tpt/licenses/interface-writing.png)
![Figma screenshot of design work](../../img/tpt/licenses/interface-writing.png)
Playing with themes within brand guidelines
![Figma screenshot of design work](../../img/tpt/licenses/theme-variations.png)
Analyzing options in interaction logic
![Figma screenshot of design work](../../img/tpt/licenses/logical-scenarios.png)
![Figma screenshot of design work](../../img/tpt/licenses/scenario-decision.png)
![Figma screenshot of design work](../../img/tpt/licenses/scenario-decision-flexible-to-custom.png)
![Figma screenshot of design work](../../img/tpt/licenses/admin-flow.png)
![Figma screenshot of design work](../../img/tpt/licenses/admin-questions.png)
Responsive layouts and final designs
![Figma screenshot of design work](../../img/tpt/licenses/responsive-layouts.png)
![Figma screenshot of design work](../../img/tpt/licenses/final-teacher.png)
![Figma screenshot of design work](../../img/tpt/licenses/final-responsive.png)
![Figma screenshot of design work](../../img/tpt/licenses/final-admin.png)
![Figma screenshot of design work](../../img/tpt/licenses/final-admin-zoom-01.png)
![Figma screenshot of design work](../../img/tpt/licenses/final-admin-zoom-02.png)